Although the quality journey is a long process and Gartman and Associates prefers to develop and maintain long term relationships with our customers, we plan for each organization to have a self sustaining effort. The size and complexity of the organization, as well as external factors, cause variations in the amount of involvement we have with customers.
Our approach for organizational improvement is through the use of assessment, strategic planning and training. We focus on:processes and how your organization works where everyone participates and where process metrics are the cornerstone of effective management quality timeliness efficiency cycle time planning and resource allocation must be based on facts.
Additional emphasis on: key processesmost important to customers and/or the success of the organizationcritical processesthose processes that are known to be the most in need of improvement
