Although the quality journey is a long process and Gartman and Associates prefers to develop and maintain long term relationships with our customers, we plan for each organization to have a self sustaining effort. The size and complexity of the organization, as well as external factors, cause variations in the amount of involvement we have with customers.  

Our approach for organizational improvement is through the use of assessment, strategic planning and training. We focus on:

• processes and how your organization works
• everyone participates
• process metrics are the cornerstone of effective management
• quality
• timeliness
• efficiency
• cycle time
• planning and resource allocation must be based on facts

Additional emphasis on: 

• key processes
• most important to customers and/or the success of the organization
• critical processes